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TERMS AND CONDITIONS

By placing an order on SBL Tools And Accessories you agree to the following terms and conditions: 

  • SBL Tools And Accessories is the name of the business. SBL Tools And Accessories operates on www.sbltoolsandaccessories.co.uk.

  • Delivery times are estimates only.

  • Once your order has been dispatched delivery is out of our control, we are unable the order arrive quicker, amend addresses or order etc.

  • During busy periods your delivery make take slightly longer to get to you.

  • Your information may be used to help us improve our products and services (see privacy policy for more information)

  • Once your E-mail has been provided you may receive promotional E-mails, you can unsubscribe from these at any time.

  • Our shopping pages will guide you through how to place an order, our order process allows you to check your information before placing and order, if you need to cancel or amend, please Email sbltoolsandaccessories@outlook.co.uk within 1 hour. If your order is dispatched before you E-mail, we will be unable to amend or cancel your order.

  • After you have placed your order, you will receive an order acknowledge E-mail if you do not receive this, please check your junk mail this is for your reference and personal files.

  • Once your order has been dispatched you will receive an E-mail if you do not receive this, please check your junk mail this is for your reference and personal files.

  • As there is delay between your order being placed and your order being processed stock levels may change therefore if we have taken payment and appear to be out of stock, we will E-mail you to notify you. We will offer you an alternative product and if you do not agree we will refund you.

  • SBL Tools And Accessories reserve the right to refuse and cancel and order if the product price is wrong, out of stock, we suspect fraudulent activity or any aggressive, rude or threatening behaviour (to employees or customers)

  • The images on the website represent the items being sold colour mays vary due to lighting and screen resolution.

  • We reserve the right to change any price at any given time. 

  • Due to pricing discount codes will not work on sale items unless stated otherwise.

  • We reserve the right to remove any offer or discount/sale from products at any given time.

  • Couriers and delivery times may differ dependant on product, size and order weight.

  • We are not responsible for and additional charges/customs that may have to be paid upon entering another country, for accurate information on custom charges contact your local custom office, if you fail to pay these charges and the order is returned to us, we will charge you any costs involved.

  • Please ensure you have entered the correct address and recipient name we are not responsible for your order being delivered to the wrong address if you have provided incorrect information.

  • If your order states delivered but you have not received your order, please contact your local delivery office unfortunately we cannot help in the situation as we are not the recipient, and it is not our local delivery office.

  • We hope that every order is dispatched a delivered within the timeframe however there maybe delays due to unforeseen circumstances.

  • We are unable to deliver on weekends, bank holidays and public holidays.

  • For any returns, please see returns section.

  • Our items are for sole purpose only and not to be resold within a business.

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PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

SHIPPING AND RETURNS POLICY

RETURNS - To return an item please contact us via E-mail - sbltoolsandaccessories@outlook.com

All returns must be unopened in original packaging and must unused and undamaged.

You will be required to cover any delivery charges for the item been returned.

Please also quote your order number from your emailed receipt.

Faulty Items - Should Your Product be found to be faulty upon arrival please contact us within 48 hours of delivery via E-mail - sbltoolsandaccessories@outlook.com.

Please note - we are unable to refund any amount until the goods have been inspected.

Please also quote your order number from your emailed receipt.

Manufactures Guarantee In the event the product you have purchased develops a fault during its guarantee, usually 12 months from the purchase date, we may offer a repair, exchange or refund as appropriate.

Your Legal Rights are not affected. 

Please contact us if you require further assistance via E-mail - sbltoolsandaccessories@outlook.com 

Shipping/Delivery - All items ordered before 12pm Monday - Friday (excluding Bank Holidays) are normally dispatched the same day. Orders received after 12pm will be dispatched the next working day.

All items purchased from SBL are packed to the highest standards and we give 100% attention to the way our items are shipped. 

Damaged In Transit - We use established specialised couriers to ensure your goods reach you in perfect condition. However, in the unlikely event that your goods are damaged in transit we will exchange any goods that arrived damaged as long as you make us aware within 48 hours and send photographic evidence of any damage.

If your order has arrived damaged, please E-mail us at - sbltoolsandaccessories@outlook.com

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